Shipping / Returns

SHIPPING

Shipments Inside the United States
Free domestic shipping on all orders $100 or more.
Orders below $100 will be required to pay standard shipping rate.

Shipments Outside the United States
We ship to most places worldwide.
Delivery time varies by shipping method and destination.
Shipments may incur customs fees, depending on destination country.

Shipment Times
Since each piece is made to order and on demand, please allow 2-7 business days for production of apparel products and 2-5 business days for non-apparel products. Please add shipping times on top of that.


RETURNS AND REFUND POLICY

Doesn't Fit or Changed My Mind
Because everything we make is made to order and on demand, we unfortunately cannot offer refunds or exchanges if the product does not fit or if you changed your mind.

Product Was Damaged
We take quality very seriously. Should you have any concerns about the quality of your product upon receipt or if your product comes damaged, please email shopjosepasillas@gmail.com with your order number and a clear photo of the issue. We'll gladly replace any damaged products.

Incorrect Order
We can help with this. If you received the wrong product, please email shopjosepasillas@gmail.com and mail the product in its original packaging to:
19749 Dearborn Chatsworth California US 91311

Product Never Arrived
We can help with this. Please email shopjosepasillas@gmail.com with your order number, email address used to place the order and your shipping address.

All Other Inquiries
All inquiries must be received within 30 days of the order date.
Please email shopjosepasillas@gmail.com with inquiries. We’re happy to be of service to you.